1. How we fulfill your order

Every order at Spoiled Worldwide is handled in two stages.

Stage A — Order confirmation and preparation (2–3 business days)

Once your payment is confirmed, we verify your order details, run a quality check before packing. This stage normally takes 2–3 business days.

Stage B — Packing and delivery

After the quality check is complete, your order is protectively packed and handed to our carrier. It then goes through international transport, customs clearance and final-mile delivery.

The total estimated time from confirmed payment to delivery is 15–20 days, including Stage A.

All timeframes above are estimates unless your order confirmation states a guaranteed delivery date. Delivery may take longer due to circumstances outside our reasonable control, such as customs clearance, weather, carrier strikes or public holidays.

2. Order status updates

We will keep you updated at each key stage of your order and will contact you proactively if a significant delay occurs.

If your item is out of stock or cannot be prepared within the timeframe above, the options set out in our Refund Policy will apply.

3. Shipping methods

We ship with reputable tracked carriers, or with specialized insured logistics providers where the value of the item and the destination call for it.

For high-value orders, we may require any of the following.

• • A signature on delivery
  • Photo ID on delivery
  • Delivery restricted to the named recipient only
  • Collection at a carrier pickup point
  • Shipment insurance
  • Additional address verification

4. Address details and changes

You are responsible for providing a complete and accurate recipient name, delivery address and phone number.

Address changes after an order has been paid for or confirmed are not guaranteed and may require additional verification. To prevent fraud, we reserve the right to refuse a change to an address that differs materially from the original one.

We are not responsible for orders that are delayed, lost or misdelivered because the information you gave us was inaccurate.

5. Confirmed Total commitment

When checkout shows a Confirmed Total, that is the amount Spoiled Worldwide will charge for your order. We will not charge any additional amount after you have paid.

If for any reason we cannot ship at the Confirmed Total, we will contact you before dispatch. You may cancel your order and receive a refund under the applicable policy. We will not ship at a higher total unless you expressly accept a new quote.

This commitment does not replace any taxes, customs duties or fees that may apply in the recipient’s country. We may still request the information or documents needed to ship and deliver your order lawfully.

6. Taxes and customs information

You authorize us and our logistics providers to give customs authorities accurate information about your shipment and transaction.

We may request a tax identification number, identification documents or other information required for customs clearance.

We do not under-declare the value of goods, misdescribe items, use false gift declarations or assist in evading customs obligations in any form.

7. Completed delivery

Delivery is considered complete when tracking information or other reliable carrier evidence shows the item was delivered to any of the following.

• • The verified delivery address
  • The named recipient
  • An authorized person at that address
  • An approved carrier pickup point

For high-value orders, a signature or equivalent proof of delivery may be required.

We recommend that you record a video while unboxing your order. It makes any claim about the item much easier to resolve.

8. Lost shipments

If tracking does not show delivery within a reasonable period, please contact us. We will open an investigation with the carrier.

Where a shipment is confirmed lost before delivery, we will provide the remedy required under your order terms, the applicable insurance coverage and applicable law. This may include a replacement item or a refund.

9. Delivery disputes

Please keep your contact details up to date and monitor your tracking information.

When responding to a payment or delivery dispute, we may provide payment processors, banks, card networks, insurers and issuing banks with tracking records, signature records, address verification records and related delivery communications.

10. Out-of-stock items and changes before dispatch

If an item is out of stock or delivery circumstances change before dispatch, Spoiled Worldwide will not increase your Confirmed Total. We will contact you before dispatch and offer cancellation and a refund for the affected part of your order.